Angela Ahrendts, the CEO of Burberry, thinks that the language of business is no longer English, she believes the language of business is social. She goes on to say that until we “feel felt” by each other, we will not be in a trusting relationship. Right on Angela! Social language is the way to feel felt … Continue reading
Tagged with culture trust …
The molecule of customer trust and profitability
David Maister laid down the foundation to understand trust in his work The Trusted Advisor. Maister showed us that trust was generated through 4 key dimensions: credibility, reliability, intimacy and lack of self-orientation. For customers to experience trust, the conditions of trust need to be in place. Customers either consciously or unconsciously, spoken or unspoken, … Continue reading
Invest in brands where CEO’s care for customers
Whenever I hear people talking about the dark side of capitalism, I turn to the principles of Warren Buffet, which remind me, that the best of human nature can bring immense success. In his letters to his investors, Buffet shares that he invests in companies where CEO’s care about customers. Buffet has found the genuine … Continue reading
Speed to market as a competitive point of difference
Product and service life cycles are becoming shorter and shorter, a financial service product life cycle is 6 weeks in the banking sector. The blue print of new car models are in Chinese factories within weeks of them exiting the production line. In a marketplace where you can be copied in a nano second, how … Continue reading
Thought Leaders Circle 